Privacy Policy

This policy applies to the Olythrax website, authenticated web app, iPad app and related business services. Olythrax is a business-to-business ERP and point-of-sale (POS) service.

Depending on how the service is used, we may process:

• Account and profile details, such as names, contact details and account permissions.
• Business and organization information entered into or managed through the service.
• Customer and contact information entered by authorized business users.
• Transaction, sales, receipt and related business record data.
• Inventory, product, supplier and procurement information.
• Device and technical information, logs and diagnostics related to operation and security.
• Support communications and information provided when requesting help.

We use information to provide and secure the service, authenticate users, operate ERP and POS workflows, and generate receipts, reports and business records.

Information may also be used for customer-requested transactional communications, such as WhatsApp receipts where configured; to maintain reliability and security; to support customers; and to meet applicable legal and compliance obligations.

Businesses using Olythrax control the business and customer information they enter and how their authorized users use it. Those businesses are responsible for having an appropriate basis to collect and process that information, providing any required notices, and managing access within their organization.

If your information was entered by a business using Olythrax, contacting that business may be the most appropriate way to ask about its use of your information. You can also contact us with privacy questions.

Infrastructure and hosting providers, authentication and database providers, messaging providers and other service processors may process information to provide the service. Their processing is limited to the purposes of delivering the relevant services, subject to applicable agreements and requirements.

We may also disclose information where required by law or reasonably necessary to address security issues, resolve disputes or enforce agreements.

Olythrax does not use business or customer records to build third-party advertising profiles.

Information is retained for as long as reasonably necessary to provide the service, maintain business and audit records, comply with law, resolve disputes and enforce agreements. Exact retention periods can depend on the account, the type of information and applicable legal requirements.

We use reasonable technical and organizational safeguards designed to protect information. No system or method of transmission or storage can guarantee absolute security.

Information may be processed in countries where Olythrax or its service providers operate. Where applicable, international processing is subject to safeguards required by applicable law.

Customers can contact Olythrax about access, correction, deletion or other applicable privacy rights. We may need to verify your identity or authority to act for a business before addressing a request.

Some records may need to be retained for legal or business reasons. Available rights and how requests are handled can depend on applicable law and the business's relationship with the information.

Olythrax is intended for businesses and is not directed to children.

We may update this policy as the service or applicable requirements change. The effective date shown on this page will be revised when the policy is updated.

For privacy questions or requests, contact hello@olythrax.com.