OLYTHRAX
Olythrax Support
Support for Olythrax web and iPad business applications.
Contact support
hello@olythrax.comBefore contacting support
To help us understand the issue, please include:
- Your business name.
- The affected feature or page, and whether you are using the web or iPad app.
- What you expected to happen.
- What actually happened, including any steps that led to the issue.
- Screenshots or the exact error text, where appropriate. Remove sensitive information that is not needed to explain the issue.
Do not send passwords, API keys, payment credentials or other secrets.
Common help
Sign-in and access issues
Check that you are using the account associated with your business. If you can sign in but cannot access a feature, ask your business administrator to review your access permissions. If the issue persists, send support the exact message shown without sharing your password.
POS and receipt printer issues
Check that the printer is powered on, has paper and is connected as required by your setup. Review the selected printer and any connection status shown. Include the printer model, device, connection method and error text when contacting support. Check the sale status before retrying a transaction to avoid duplicate records.
Inventory and sales discrepancies
Check the selected location, date range and filters. Compare the relevant sale, return, stock movement or adjustment records. Send the affected record references and explain the difference between the expected and displayed values.
E-invoicing and integration status
Availability may depend on the configured provider or integration. Review the status shown in Olythrax and report that exact status, any error text and the affected invoice or record reference. Do not send integration keys or other credentials.